23-25 OCT 2024 | SEVILLE-FIBES

Brand Loyalty in Hospitality: Building Strong Emotional Connections with Customers

Wed 23 Oct | 12:00 - 13:00

This session will explore the critical role of brand loyalty in the competitive landscape of the hospitality industry by examining strategies for creating and nurturing strong emotional connections with guests, driving repeat bookings, and fostering brand advocacy. Key topics will include the importance of storytelling in shaping brand identity, leveraging customer feedback to enhance loyalty programs, and adapting loyalty initiatives to meet the evolving needs and preferences of today’s travelers.