Cyber security and operational resilience in tourism

A session to address cybersecurity as a business, reputation, and operational continuity challenge. The panel addresses fraud, payments, data protection, reputational crisis and technological governance with a practical and strategic perspective. The differential angle: to ground the debate with real cases of scams through Booking, Expedia and direct channels, and to open the question of who should answer to the customer when fraud occurs within the platform’s ecosystem.