Human + Machine: Designing the Augmented Hospitality Team

Service robots, virtual assistants, autonomous cleaning systems, automated check-in and artificial intelligence are already part of the operations of many hotels. As these technologies gain traction, a key question arises: what will collaboration between people and machines look like in the hospitality industry of the future? This discussion will explore which tasks can be taken over by robots and intelligent systems, which will continue to require the human touch, and how teams, processes, and leadership will need to adapt to make the most of this new reality without losing the essence of hospitality.