Inmaculada Martínez-Ruiz

I’m Inmaculada Martínez Ruiz, Global Director of CX at ILUNION Hotels. With a robust background in commercial and sales management, I’ve crafted award-winning Sales and CX strategies for renowned companies such as Barceló Hotels and Minor Hotels. I’m passionate about leading teams towards success and efficiency and a firm believer in lifelong learning, continually upskilling at institutions like IE, ISDI, LBS, and Cornell. I am conscientious, curious, and resilient, always seeking new ways to provide value.