23-25 OCT 2024 | SEVILLE-FIBES

CX Leadership: Strategies for Inspiring Customer-Centric Cultures in Tourism Organizations

Wed 23 Oct | 13:00 - 14:00

This session focuses on leadership strategies in tourism, emphasizing the importance of fostering customer-centric cultures. Through case studies and discussions, CEOs will explore effective practices for aligning teams with CX objectives, empowering employees, and driving cultural change. Attendees will gain actionable insights to cultivate a customer-centric mindset throughout their organizations, enhancing competitiveness in the tourism industry.