Back to agenda Business and leisure Travel ForumHospitality Forum CMO's & CSO's AgendaDigital & CIO's Agenda Personalized Guest Services in the Digital Age Thu 24 Oct | 11:15 - 12:00 Auditorium Melilla Gold Pass Platinum Pass This session explores the innovative use of technology to enhance guest services and create personalized experiences in hotels. Participants will discover how technology can revolutionize the traditional services by offering virtual tours, personalized recommendations, and interactive experiences tailored to each guest’s preferences, benefits of using technology for guest satisfaction and loyalty, and practical considerations for integrating technology into hotel operations. Speakers David Pozo Creative Director EMEA Streetsense Albert Arranz Customer Success Team Lead - Europe Mews Carlo Fontana General Manager Hotel Lugano Dante Raul Alvarez Barrera Global Vice President Digital Radisson Hotel Group Moderators Oliver Benalal SVP Business Development Hesperia World