23-25 OCT 2024 | SEVILLE-FIBES

Personalized Guest Services in the Digital Age

Thu 24 Oct | 11:15 - 12:00

This session explores the innovative use of technology to enhance guest services and create personalized experiences in hotels. Participants will discover how technology can revolutionize the traditional services by offering virtual tours, personalized recommendations, and interactive experiences tailored to each guest’s preferences, benefits of using technology for guest satisfaction and loyalty, and practical considerations for integrating technology into hotel operations.

Speakers
David Pozo

David Pozo

Creative Director EMEA

Streetsense

Albert Arranz

Albert Arranz

Customer Success Team Lead - Europe

Mews

Carlo Fontana

Carlo Fontana

General Manager

Hotel Lugano Dante

Raul Alvarez Barrera

Raul Alvarez Barrera

Global Vice President Digital

Radisson Hotel Group

Moderators
Oliver Benalal

Oliver Benalal

SVP Business Development

Hesperia World