23-25 OCT 2024 | SEVILLE-FIBES

Personalized Guest Services in the Digital Age

Thu 24 Oct | 11:15 - 12:00

This session explores the innovative use of virtual reality (VR) or AI technology to enhance guest services and create personalized experiences in hotels. Participants will discover how VR and AI can revolutionize the traditional services by offering virtual tours, personalized recommendations, and interactive experiences tailored to each guest’s preferences, benefits of using VR and AI for guest satisfaction and loyalty, and practical considerations for integrating VR/AI into hotel operations.