Albert Arranz

Albert Arranz is a seasoned Customer Success leader with over 20 years of experience, including a career in the hospitality industry where he rose to the position of General Manager in multiple locations. Now serving as the Customer Success Team Lead at MEWS, Alberto excels in driving strategic growth, achieving a 20% increase in net revenue retention, and reducing customer churn by 15%. His leadership and strategic approach have consistently enhanced customer satisfaction and loyalty across both the hospitality and tech sectors.