Back to agenda How key megatrends are reshaping the customer experience Thu 19 Oct | 10:30 - 11:30 MAIN AUDITORIUM ACCENTURE Gold Pass Platinum Pass An insightful discussion dissecting the fusion of megatrends, which will encompass the evolving dynamics of traveler engagement through innovative technologies, the power of personalization to enhance customer loyalty, the integration of sustainability as a driving force, and the seamless fusion of cutting-edge technologies to create transformative experiences. Find out how they collectively redefine the way travelers interact with destinations, accommodations, and services. Speakers Rodolfo Moreira Martins Head of Customer Experience Vueling Airlines Emily Weiss Senior Managing Director, Global Industry Lead Travel Accenture María Zarraluqui VP Global Development Meliá Hotels International Group Moderators Verónica González Head of Business Development Amadeus IT Group