Back to agenda Show Me a Reason to Love You Fri 20 Oct | 10:00 - 10:30 MAIN AUDITORIUM ACCENTURE Gold Pass Platinum Pass Customer experience: How to build on the growing super-power of trust When everything is constantly changing, trust has become even more crucial as the key ingredient of building emotionally resonant and memorable customer encounters. And because tourism is an in-person activity, face-to-face really is the Moment of Truth in building – or shattering – that trust in every encounter. Speaker Tuija Seipell Editor of The CoolHunter.net Founder of Tuijaseipell.com Moderator Romina Zace Master of Ceremonies