18-20 OCT 2023

Show Me a Reason to Love You

  • 20/10/2023
  • 10:00 - 10:30
  • Main Auditorium
  • Gold Pass
  • Platinum Pass
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Customer experience: How to build on the growing super-power of trust  

When everything is constantly changing, trust has become even more crucial as the key ingredient of building emotionally resonant and memorable customer encounters. And because tourism is an in-person activity, face-to-face really is the Moment of Truth in building – or shattering – that trust in every encounter.


Tuija Seipell

Tuija Seipell

Speaker, Consultant and Editor

tuijaseipell.com and thecoolhunter.net