23-25 OCT 2024 | SEVILLE-FIBES

Show Me a Reason to Love You

Fri 20 Oct | 10:00 - 10:30

Customer experience: How to build on the growing super-power of trust  

When everything is constantly changing, trust has become even more crucial as the key ingredient of building emotionally resonant and memorable customer encounters. And because tourism is an in-person activity, face-to-face really is the Moment of Truth in building – or shattering – that trust in every encounter.

Tuija Seipell

Tuija Seipell

Editor of The CoolHunter.net

Founder of Tuijaseipell.com

Romina Zace

Romina Zace

Master of Ceremonies