All Speakers Speaker Ignacio de las Cuevas Position: Head of Global Partnerships & Tourism Innovation Company: EURECAT Ignacio is a highly experienced, multi-tasking and resourceful international sustainable tourism expert with outstanding knowledge on high-end hospitality and customer service, destination marketing, vocational training, e-learning, circular economy applied to tourism, international cooperation, digitalization and innovation. Ignacio’s project management skills, which span for over a decade, have been acquired and improved throughout his involvement in a wide range of multi stakeholders projects across the five continents. Furthermore, Ignacio is a reputable speaker, presenter, moderator, coach and trainer on digitalization / sustainability / circularity related matters applied to the tourism sector. Sessions Wed 18 Oct 11:30 - 12:30 AUDITORIUM IRYO Gold PassPlatinum Pass AI-powered tools: enhancing customer engagement Thu 19 Oct 13:15 - 14:00 MAIN AUDITORIUM ACCENTURE Gold PassPlatinum Pass El Humanismo Digital en la Transformación de la Experiencia Turística